Terms & Conditions

Effective Date: 17th June 2025

Welcome to the Hell Bess Whisky website (“Website”). These Terms and Conditions (“Terms”) govern your access to and use of our Website, including all orders placed for our whisky and related products.

By using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. Company Information

Hell Bess Whisky
NDUK / HBW 1 Mayfield Avenue, Sutton Heath, St.Helens, Merseyside WA9 5EJ
Company Registration No: 11999994
Email: dean@hell-bess.com
Veteran Owned and Operated | Supporting No Duff UK CIC

2. Age Restriction

You must be at least 18 years of age to purchase alcohol in the UK. By placing an order, you confirm that you are legally permitted to buy alcohol in your country of residence.

We reserve the right to cancel orders or request ID verification if we suspect a customer is underage.

3. Orders and Contract

3.1 Order Acceptance

All orders are subject to acceptance and availability. Once your order is placed, you’ll receive an email confirmation. A contract is only formed when we send a dispatch confirmation.

3.2 Right to Refuse

We reserve the right to reject or cancel any order for any reason, including suspicion of fraudulent activity or supply issues.

4. Prices and Payment

All prices are shown in GBP and include VAT unless otherwise stated. Delivery charges are calculated separately at checkout.

We accept secure payment via:

Credit/debit cards
PayPal
Other available payment gateways

5. Delivery

5.1 Shipping

We deliver within the UK using trusted carriers. Estimated delivery time is 2–5 working days unless otherwise specified.

5.2 Delays

Delays may occur due to high demand, weather, or courier issues. We are not responsible for delays outside our control but will keep you informed.

5.3 Failed Delivery

If a delivery is refused or no one is available to receive the parcel, re-delivery may incur additional fees.

6. Returns and Refunds

We comply with UK Consumer Contracts Regulations:

Unopened goods may be returned within 14 days of receipt for a full refund (excluding delivery costs).
Faulty or damaged items must be reported within 48 hours of receipt, with supporting photos where possible.
We do not accept returns of opened bottles unless the product is defective.

Email dean@hell-bess.com to arrange a return.

7. Intellectual Property

All Website content—including text, imagery, logos, and design, is the intellectual property of Hell Bess Whisky or its licensors. You may not copy or reproduce any content without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Hell Bess Whisky shall not be liable for:

Any indirect or consequential loss or damage
Any issues arising from misuse of our products
Any third-party links or websites

9. Privacy

Your data is handled according to our [Privacy Policy]. By using our site, you consent to this use.

10. Promotions and Vouchers

Promotional offers are valid for a limited time and may be subject to conditions. We reserve the right to withdraw or amend offers at any time without notice.

11. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

12. Contact Us

For any questions regarding these Terms or your order, contact us at:

email dean@hell-bess.com
NDUK / HBW 1 Mayfield Avenue, Sutton Heath, St. Helens, Merseyside WA9 5EJ