Privacy Policy

Effective Date: 17th June 2025
Last Updated: 17th June 2025

Hell Bess Whisky (“we”, “us”, “our”) is committed to protecting the privacy and personal data of our customers, suppliers, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information.

1. Who We Are

Hell Bess Whisky is a Veteran-Owned and Operated social enterprise, producing and distributing premium blended Highland Scotch whisky and other spirits. Our operations support No Duff UK CIC (11999994) and are based in the UK.

Data Controller:
Hell Bess Whisky
1 Mayfield Avenue, Sutton Heath, St.Helens, Merseyside WA9 5EJ
Company registration number No Duff UK CIC 11999994
Contact email dean@hell-bess.com

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Information You Provide Directly

Name
Email address
Telephone number
Delivery/billing address
Payment information (processed securely via third-party providers)
Any communications or feedback

2.2 Information We Collect Automatically

When you visit our website:

IP address
Browser type and version
Pages visited and time spent
Cookies and tracking technologies (see Section 7)

2.3 For Suppliers and Partners

Business contact details
Banking/payment details (for invoicing)
Compliance documents

3. How We Use Your Information

We use your information for the following purposes:

To process and fulfil orders
To manage customer service enquiries
To maintain supplier relationships
To meet legal obligations (e.g., accounting, fraud prevention)
To send updates or marketing (only with your consent)
To improve our website and services

4. Lawful Bases for Processing

We rely on the following lawful bases under the UK GDPR:

Contractual necessity: to process orders and manage relationships
Consent: for marketing communications
Legal obligation: for compliance with tax or regulatory laws
Legitimate interest: to improve our services and website

5. How We Share Your Data

We do not sell or rent your personal data. We may share information with:

Payment providers (e.g., Stripe, PayPal)
Delivery partners (e.g., Royal Mail, DPD)
IT service providers and hosting platforms
Legal or regulatory authorities (when required)

All partners are required to process data securely and in accordance with applicable law.

6. Data Retention

We retain personal data only as long as necessary for the purposes described:

Customer transaction data: 6 years (for accounting)
Marketing data: Until you withdraw consent
Supplier records: As long as active + 6 years

7. Cookies and Tracking

Our website uses cookies to improve user experience and gather anonymized analytics.

You can control cookie preferences via your browser or by using our cookie settings panel when visiting our website.

For more, see our [Cookie Policy].

8. Your Data Rights

Under the UK GDPR, you have the right to:

Access your data
Correct inaccuracies
Request erasure (“right to be forgotten”)
Object to or restrict processing
Data portability
Withdraw consent at any time (for marketing)
Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, contact us at:
Email address: dean@hell-bess.com
Company postal address No Duff UK CIC, Hell Bess Whisky
1 Mayfield Avenue, Sutton Heath, St.Helens, Merseyside WA9 5EJ

9. Data Security

We use appropriate technical and organizational measures to protect your data, including:

SSL encryption
Access controls and password policies
Secure hosting environments

10. International Transfers

If data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses or adequacy decisions).

11. Policy Updates

This Privacy Policy may be updated periodically. We will notify you of significant changes by email or via our website.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Email: dean@hell-bess.com
No Duff UK CIC, Hell Bess Whisky 1 Mayfield Avenue, Sutton Heath, St.Helens, Merseyside WA9 5EJ